• How long does it take for me to receive my order(for U.S. Shipments)?
  
• How long does it take for me to receive my order(for International Shipments)?
  
• How long does it take for you to respond to my email?
  
• How long does it take for you to ship out orders?
  
• How are orders shipped?
  
• Can I track my order after it's been shipped?
  
• Was my order received?
  
• What payment methods do you accept?
  
• What is your return policy - For exchanges?
  
• What is your return policy - For Refunds?
  
• Personalized Items Policy?
• Do you offer any wholesale programs?
• Does your international shipping quotes include customs/duty/import taxes?
  
  

Question: How long does it take for me to receive my order (for U.S. Shipments)? -back to top

Answer: US Shipments
Here at craftsnfavors, we pride ourselves on being a fast & efficient shipper. Most domestic orders are shipped within 1-2 business days. The exception would be customized or personalized items which take additional time to process, customization will be determined by you when you place your order and select production method. Orders are shipped from our facilities in southern California.

Question: How long does it take for me to receive my order (for International Shipments)? -back to top

Answer: International Shipments
craftsnfavors ships orders globally. For international Airmail shipments, from     our experience typical transit time is 10 - 21 days, actual may vary depending on customs. We also do offer UPS international shipping, UPS is trackable and considerably faster in shipping time, typically 5 - 7 business days for most countries. Although this is an typical estimate on average shipping time, actual shipping may be slightly vary due to factors such as customs, carrier routing, package traffic, and other unforeseen factors.

Question: How long does it take for you to respond to my email? -back to top

Answer: Most email are replied within a 24 - 48 hours period, excluding weekend and holidays. Your questions and concerns are very important to us, and we will do our very best to reply back with a response as soon as we possibly can.

Question: How long does it take for you to ship out orders? -back to top

Answer: Most orders are processed and shipped within 24 - 48 hours once payment is received. Excluding weekends and holidays. International orders may take longer due to the additional processing involved (i.e. customs forms, etc.) Any customized items (including pew bows) in your order will delay shipment Production time for customized item is selected and paid for by you when order is placed.

Question: How are orders shipped? -back to top

Answer: We use UPS and United States Postal Service (USPS) to ship out orders. You may choose carrier and method during checkout.

Question: Can I track my order after it's been shipped? -back to top

Answer: Orders shipped within USA will have a tracking number thru UPS or US Postal Service.  This info will be emailed to you when your order is shipped, so please use valid email address when going through checkout. AOL and Hotmail users, please check your spam folders. International orders are trackable via UPS international shipping.  International Air Mail does not provide tracking information.

Question: Was my order received? -back to top

Answer: Once an order is placed, an invoice and summary of your order will be sent shortly to email address you've provided. This info will be emailed to you when your order is received, so please use valid email address when going through checkout. AOL and hotmail users, please check your spam folders.

Question: What payment methods do you accept? -back to top

Answer: We are currently only accepting Credit Card ( Visa, MasterCard, AMEX, DISC) and payments thru paypal.

Question: What is your return policy - For exchanges? -back to top

Answer: Please review our return policy here.

Question: What is your return policy - For Refunds? -back to top

Answer: Please review our return policy here.

Question: Personalized item policy? -back to top

Answer: On all personalized items: ribbons, napkins, pew bows, matchbooks, etc. It will delay your order for 7-10 days before shipping unless you choose expedited processing. Personalized items must be personalized before they ship, and will delay shipping of your entire order. Once personalized item order is placed, it cannot be changed or altered in any way. Customized/personalized items including pew bows are not accepted for returns.

Question: Do you offer any wholesale programs? -back to top

Answer: You can find more info on our wholesale program here.

Question: Does your international shipping quotes include customs/duty/import taxes? -back to top

Answer: For international shipments, our shipping quotes do not include any customs/duty/import taxes, which are imposed by the respective international countries, and not by us, or the shipping carrier.  Any customs/duty/import taxes required will be the sole responsibility of the recipient. As this may differ from country to country, we are unable to give you an accurate estimate unfortunately.  Please check with your country's customs for details terms and/or regulations for incoming shipments from an international country.